Sagan · Remote role
Customer Service and Account Support
- Location: Remote — worldwide
- Schedule: US business hours
- Engagement: Independent contractor
your answers, then a short intro video, then a 20-minute AI voice interview
The role
About the Role
Sagan connects experienced customer service and account support with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.
Position Overview
Give customers clear, reliable support while keeping accurate records and following issues through to resolution.
You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.
Key Responsibilities
- Respond to customer questions through the assigned communication channels.
- Record requests, actions and next steps accurately.
- Resolve routine issues within the agreed process and escalate when needed.
- Follow up on open cases and coordinate with the relevant internal team.
Requirements
Qualifications
- 2+ years of relevant professional experience.
- Clear written and spoken English and careful attention to detail.
- Practical experience with help desk, CRM, customer communication and knowledge-base tools.
- Examples of work you have personally handled in your selected specialty.
- Availability for US business hours and an independent contractor engagement.
Nice-to-Haves
Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.
About Sagan
Company Overview
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
How to apply
Resume Submission Guidelines
Paste the full text of your resume in English in the required field below (minimum 1,000 characters). We use this text to review your application. You may also upload an English PDF, but the upload is optional and does not replace the required text. Highlight your responsibilities, tools and relevant experience.
What happens after you press Start
- Your answersA few questions about you, your experience and your resume.
- A short intro videoRecord a quick hello on camera.
- A 20-minute AI voice interviewA spoken conversation about your experience.