Sagan · Remote role
IT Support and Systems Administration
- Location: Remote — worldwide
- Schedule: US business hours
- Engagement: Independent contractor
your answers, then a short intro video, then a 20-minute AI voice interview
The role
About the Role
Sagan connects experienced it support and systems administration with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.
Position Overview
Keep users and systems supported through structured troubleshooting, accurate ticket records and clear technical documentation.
You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.
Key Responsibilities
- Investigate user or system issues and record the steps taken.
- Resolve support requests within your access and expertise.
- Maintain user or system configurations in your selected track.
- Escalate complex issues and document repeatable solutions.
Requirements
Qualifications
- 2+ years of relevant professional experience.
- Clear written and spoken English and careful attention to detail.
- Practical experience with help desk, operating systems, user administration and technical support tools.
- Examples of work you have personally handled in your selected specialty.
- Availability for US business hours and an independent contractor engagement.
Nice-to-Haves
Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.
About Sagan
Company Overview
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
How to apply
Resume Submission Guidelines
Paste the full text of your resume in English in the required field below (minimum 1,000 characters). We use this text to review your application. You may also upload an English PDF, but the upload is optional and does not replace the required text. Highlight your responsibilities, tools and relevant experience.
What happens after you press Start
- Your answersA few questions about you, your experience and your resume.
- A short intro videoRecord a quick hello on camera.
- A 20-minute AI voice interviewA spoken conversation about your experience.